Respond.io is an omnichannel support platform that centralizes several channels in one inbox. Zyvo does that with a focus on the Brazilian SMB and adds AI content creation and social media marketing. Here are the differences.
Respond.io: omnichannel for teams
Respond.io brings WhatsApp, Instagram, Messenger and others into one inbox with routing and automations. It is aimed at support teams that run many channels and need distribution rules.
Zyvo: AI support plus marketing
Zyvo also unifies channels, but combines AI support with marketing: it creates content, publishes to social media and brings an AI agent that answers on its own. Interface and billing designed for the Brazilian SMB.
Quick comparison
| Criteria | Respond.io | Zyvo |
|---|---|---|
| Omnichannel inbox | Yes | Yes |
| Generative AI agent | Partial | Yes |
| Content creation and social | No | Yes |
| Focus | Support teams | SMB (marketing and support) |
| Price | In dollars per user | From R$ 79 in reais |
Zyvo pricing
Zyvo plans are Entrada at R$ 79 per month (1 WhatsApp Web channel), Pro at R$ 149 per month (1 official channel plus everything else) and Scale at R$ 297 per month (3 official channels, AI agent, white-label and multi-account). Extra channels cost R$ 59 per month each. On the annual plan you pay 10 months and use 12.
Who each option is for
Respond.io for support teams with many channels and routing rules. Zyvo for SMBs that want AI support and also content marketing, with pricing in reais.
Frequently asked questions
Does Zyvo centralize several channels in one inbox?
Yes: DMs, comments and WhatsApp sit in one unified inbox.
Does Respond.io create social media content?
No. It focuses on support. Creating and publishing content is a Zyvo differentiator.
Which is simpler to adopt in an SMB?
Zyvo, because of its SMB focus, fixed pricing in reais and a ready-to-use AI agent.
Verdict
For support operations with many channels, Respond.io is capable. For the SMB that wants to combine AI support and content marketing, Zyvo delivers more value for R$ 79 per month.
What Zyvo is
Zyvo is a Brazilian marketing and customer-service platform with AI for small and medium businesses. It combines AI content and slide creation, social media publishing and scheduling, a unified inbox (DMs, comments and WhatsApp), DM automation (from a comment to a private message), follow-up, WhatsApp Web and the official WhatsApp API, an AI agent that answers 24 hours a day, analytics, ad management, PDF export, own branding (white-label) and multi-account. Learn more at zyvo.marketing.