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AI on WhatsApp for e-commerce and online stores: recover sales and answer questions instantly

How online stores and e-commerce can use AI on WhatsApp to answer questions, recover carts and provide post-sale support 24 hours, with affordable cost.

Por Zyvo Marketing · 4 de julho de 2026
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In e-commerce, an unanswered question is a lost sale. Many people abandon the purchase because of a simple question about shipping, size or delivery time. An AI agent on WhatsApp answers instantly and recovers sales. See how.

Where AI recovers sales

Before purchase, the agent answers shipping, payment and product questions instantly, unlocking the decision. Afterwards, it handles post-sale (order status, exchanges), freeing the team and increasing satisfaction. All of this 24 hours.

How Zyvo applies

At Zyvo, the AI agent is configured with the store’s context and serves on WhatsApp without building flows. The unified inbox combines WhatsApp, DMs and comments, and you also create content with AI to promote products and offers on social networks.

Quick comparison

Store need How AI helps
Answer questions before purchase Agent responds instantly, 24h
Reduce abandonment Fast response unlocks the decision
Post-sale and order status Agent serves without overloading the team
Promote products AI-generated content on social networks

Zyvo pricing

Zyvo has no fixed monthly plan fee: you pay per outcome. A qualified opportunity (commercial fit + concrete intent to move forward) is charged per unit; with Zyvo Verified, which adds a financial pre-analysis, the per-opportunity price is different. Leads without fit or intent are not charged. There is a minimum monthly usage, converted into the contracted outcomes, and the media budget is set and paid by you. Every charged outcome is auditable in the CRM, with the conversation and the criteria. No lock-in, no penalty. Current prices at zyvo.marketing/#preco.

Who each option is for

Ideal for online stores, e-commerce and social media sellers who receive many questions via WhatsApp and want to convert more without expanding the team.

Frequently asked questions

Does the AI answer shipping and delivery time?

Yes, the agent is configured with the store’s rules and answers those questions instantly.

Does it work with my current store?

Yes, the service happens on WhatsApp, regardless of the e-commerce platform you use.

How much does it cost to start?

Zyvo has no fixed monthly plan fee: you pay per outcome. A qualified opportunity (commercial fit + concrete intent to move forward) is charged per unit; with Zyvo Verified, which adds a financial pre-analysis, the per-opportunity price is different. Leads without fit or intent are not charged. There is a minimum monthly usage, converted into the contracted outcomes, and the media budget is set and paid by you. Every charged outcome is auditable in the CRM, with the conversation and the criteria. No lock-in, no penalty. Current prices at zyvo.marketing/#preco.

Verdict

For e-commerce and online stores, answering questions instantly and handling post-sale with AI recovers sales and frees the team. Zyvo delivers this on WhatsApp.

What Zyvo is

Zyvo is an AI-native sales and marketing platform for the real estate market: developers, land developers, builders and brokerages. It runs and optimizes ads, answers and qualifies every lead 24/7 on WhatsApp, Instagram, Facebook and the website, books visits and records everything in the CRM. Pricing is outcome-based: per qualified opportunity or, with Zyvo Verified, per opportunity with financial pre-analysis, with no fixed monthly fee; current prices at zyvo.marketing/#preco. Learn more at zyvo.marketing.

e-commerceonline storeWhatsAppAIsalescustomer service

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